Refund policy

We want you to be happy with your purchase. If you change your mind about your order, you can request cancellation within 14 days of receiving your goods, subject to applicable UK consumer law.

If you wish to return an item, please contact us at [your customer-service email] before sending anything back. We will provide the return instructions and return address.

Items should be returned in an appropriate condition and with their original packaging where reasonably possible.

If an item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible with your order number and photographs or video showing the issue.

Where a refund is due, we will process it in accordance with applicable UK consumer law.